{
"event_type": "order_item.status_update",
"event_id": "7199e4e0-516b-11f0-ba5f-f135ea42fb62",
"data": {
"order_item.id": 2668662,
"order_item.scans": null,
"order_item.failure": null,
"recipient.name": "John Doe",
"recipient.company": null,
"recipient.address": "123 Fake St",
"recipient.address2": null,
"recipient.absentee_address": null,
"recipient.city": "Any Town",
"recipient.province": "NY",
"recipient.postal_code": "12345",
"recipient.country": "US",
"recipient.email": null,
"recipient.phone": null,
"recipient.custom_1": "Example Custom 1",
"recipient.custom_2": "Example Custom 2",
"recipient.custom_3": "Example Custom 3",
"recipient.custom_4": "Example Custom 4",
"recipient.custom_5": "Example Custom 5",
"recipient.custom_6": "Example Custom 6",
"recipient.custom_7": "Example Custom 7",
"recipient.custom_8": "Example Custom 8",
"recipient.custom_9": "Example Custom 9",
"recipient.custom_10": "Example Custom 10",
"order.id": 42399,
"order.sub_account_id": 5,
"order.status": "Printing",
"order.metadata": {
"crm_deal_id": "D-1042"
},
"order_item.delivery_date": "2025-07-05",
"order_item.previous_status": null,
"order_item.current_status": "Processing"
},
"timestamp": 1750818235,
"date_time": "2025-06-25 02:23:55"
}Webhook Events
Order Item Status Change
Webhook payload for order item status updates
WEBHOOK
orderItemStatusUpdate
{
"event_type": "order_item.status_update",
"event_id": "7199e4e0-516b-11f0-ba5f-f135ea42fb62",
"data": {
"order_item.id": 2668662,
"order_item.scans": null,
"order_item.failure": null,
"recipient.name": "John Doe",
"recipient.company": null,
"recipient.address": "123 Fake St",
"recipient.address2": null,
"recipient.absentee_address": null,
"recipient.city": "Any Town",
"recipient.province": "NY",
"recipient.postal_code": "12345",
"recipient.country": "US",
"recipient.email": null,
"recipient.phone": null,
"recipient.custom_1": "Example Custom 1",
"recipient.custom_2": "Example Custom 2",
"recipient.custom_3": "Example Custom 3",
"recipient.custom_4": "Example Custom 4",
"recipient.custom_5": "Example Custom 5",
"recipient.custom_6": "Example Custom 6",
"recipient.custom_7": "Example Custom 7",
"recipient.custom_8": "Example Custom 8",
"recipient.custom_9": "Example Custom 9",
"recipient.custom_10": "Example Custom 10",
"order.id": 42399,
"order.sub_account_id": 5,
"order.status": "Printing",
"order.metadata": {
"crm_deal_id": "D-1042"
},
"order_item.delivery_date": "2025-07-05",
"order_item.previous_status": null,
"order_item.current_status": "Processing"
},
"timestamp": 1750818235,
"date_time": "2025-06-25 02:23:55"
}This webhook is sent when an order item changes status. The payload includes the affected recipient, order, and order item details.
Authorizations
Bearer token authentication using your thanks.io API key
Body
application/json
Example:
"order_item.status_update"
Example:
"7199e4e0-516b-11f0-ba5f-f135ea42fb62"
Flat payload object used by webhook events. Each property is a dotted key matching the published webhook payload structure.
Show child attributes
Show child attributes
Example:
1750818235
Example:
"2025-06-25 02:23:55"
Response
200
Webhook received
Was this page helpful?