Order Status Change

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Status Types

• Reviewing : Order is within hour cancellation window.
• Printing : Mail pieces are being sent to printer network.
• Printed : All mail pieces have been sent to printer network.
• Fulfilled : All processing related to order is completed (notifications, order settled.)
• Shipped : Mail pieces have been shipped.
• Delivered : A mail piece has been delivered for this order.
• Cancelled : Order was cancelled by client.
• Error : All items in order were not able to be printed.

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Status Fields

• order.status — the order’s status after the change, using the display names listed above. This is the same value the order endpoints return.
• order.previous_status — the status the order moved from, using the stored lower case values: reviewing, paused, processing, printed, shipped, delivered, fulfilled, and cancelled.
• order.current_status — the status the order moved to, using those same stored values.

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Example

{
    "event_type": "order.status_update",
    "event_id": "a8a59df0-516d-11f0-9ca2-31daad0e4f7f",
    "data": {
        "order.id": 42401,
        "order.status": "Printing",
        "order.previous_status": "reviewing",
        "order.current_status": "processing",
        "order.metadata": {
            "crm_deal_id": "D-1042"
        }
    },
    "timestamp": 1750819187,
    "date_time": "2025-06-25 02:39:47"
}