Product Updates

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Upload PDFs to Create Image Templates

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Auto-Recharge Disable Toggle

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What’s new

• A clear on/off toggle for auto-recharge
• Prominent Billing warnings before and after disabling
• Your saved recharge amount is kept for when you turn it back on

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How it works

1. Auto-recharge on: sending continues as usual, with automatic charging if your balance would go below $0.
2. Auto-recharge off: sends that would push your balance below $0 are paused.
3. You’ll see a clear message and can add credits manually or re-enable auto-recharge.

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Important impact

• Outbound mail can pause if your balance is too low
• Keep a positive balance or top up manually to avoid delivery interruptions
• Manual Add Credits always works

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Heads up

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Dynamic Image Fields Now Support Custom Field Image URLs

• ~CUSTOM1~ through ~CUSTOM10~

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What this enables

• Recipient-specific background images
• Recipient-specific logos or brand images
• Recipient-specific overlay graphics
• Flexible templates that source image assets from recipient data instead of hardcoded URLs

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How it works

• The dynamic image editor recognizes custom field tokens in image URL fields
• Preview rendering shows placeholder images when a custom field token is used as an image source
• At send time, the system resolves the recipient’s custom field value into the final image URL
• If the custom field is missing or not a valid image URL, that recipient is skipped and the order is flagged with an error instead of printing a broken card

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Important behavior

• If a custom field value does not include http:// or https://, the system automatically prepends https://
• This applies to dynamic image fields only, not ordinary text personalization

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Why this matters

• More personalized creative
• Fewer manual template variations
• Safer production handling when image data is missing or invalid

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Custom Fields Expanded to custom1–custom10

• Mailing Lists — add and manage all ten fields per recipient
• API — pass custom5 through custom10 in recipient objects on any send-mailer endpoint
• Zapier — map up to ten custom fields when creating or updating recipients

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Invalidate Unredeemed Gift Cards from Order Details

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Clone Campaign Automations

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How it works

1. Open the Campaigns page
2. Find the automation you want to duplicate
3. Click the Clone option from the campaign actions menu
4. The cloned automation opens ready to edit — rename it, swap the mailing list, or adjust the schedule

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New Gift Cards: Wawa, Sheetz, and Chevron

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Sort Recipients on Mailing List Details

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Automated Anniversary Mailings

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What’s new

• Add an optional anniversary date to recipient profiles
• Import anniversary dates from CSV files using the new Anniversary mapping option
• View anniversary dates alongside birthdays in mailing list recipient details
• Create campaigns that send on a recipient’s anniversary
• Schedule anniversary campaigns to mail 10 days before the matching date to help cards arrive on time
• Send and receive the anniversary field through recipient API endpoints

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ThanksAI Studio is here

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What you can create

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Dynamic QR Codes - built in, not bolted on

• Any destination URL. Point the QR code anywhere — your homepage, a landing page, a property listing, a booking link. You control it.
• Merge tag support. The QR destination is personalized per recipient at send time. Include ~FIRST_NAME~, address fields (~ADDRESS~), or any custom attribute(~CUSTOM1~) — each recipient gets a QR code that links to their unique URL.
• Click tracking included. Every scan is routed through thanks.io’s tracking layer, so you see exactly who scanned and when.
• Flexible placement. Ask for the QR in the top-right, bottom-center, or anywhere else in natural language. The AI positions it precisely on the canvas.
• Optional. Don’t want a QR code? Just say so and the AI removes it entirely.

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Intelligent brand detection

• Logo and accent color pulled directly from the domain
• Company name, phone, email, and disclaimer resolved automatically
• Works with listing pages on Zillow, Redfin, Yelp, and other aggregator sites — the AI extracts the business being promoted, not the platform
• Account Branding overrides everything: store your name, logo, colors, and contact info once and they apply to every design you create

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Iterate with chat

• Describe changes in plain English — “Make the background warmer,” “Move the QR code to the bottom-left,” “Add our phone number in white text”
• Attach reference images — upload a photo, logo, or inspiration image directly in the chat
• The AI remembers context across messages, so you don’t repeat yourself
• Every iteration builds on the previous design, changing only what you asked

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From concept to campaign in 4 steps

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Search Image Templates, Message Templates, and Mailing Lists by Description and Content

• Image templates — search by template description to quickly surface the design you need
• Message templates — search across the actual message body to find templates that mention a specific offer, product, or phrase
• Mailing lists — search by description to locate the right list without scrolling

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Radius Search Now Supports Referencing the Subject Property in Your Design

• Absentee owner outreach — reference the subject property while mailing to the surrounding area
• Just Listed campaigns — show neighbors the specific property that was just listed
• Just Sold campaigns — let nearby recipients know exactly which property sold

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Sure Send Integration Is Now Available

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Inspiration Library Now Built Into the Platform

• Browse inspiration designs right from your Image Templates page
• Use any inspiration as a template instantly — select a design and it’s ready to send
• Postcards and notecards inspiration designs are all included

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Rate My Content — AI-Powered Message Scoring

• Personalization — Does the message feel tailored to the recipient?
• Call to Action — Is the next step clear and compelling?
• Readability — Is the message easy to scan and understand?
• Tone — Does it strike the right balance for your audience?

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Added Way to Filter Orders by Image Template

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Added Subaccount-Specific Webhooks

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thanks.io is Now on n8n Cloud

• Add recipients to mailing lists
• Trigger direct mail sends as part of automated workflows
• Connect thanks.io to 1,000+ apps including your CRM, helpdesk, e-commerce platform, and more

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Move Recipient to a New Mailing List After Sending

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Send 6x11 Postcards via Zapier

• Include 6x11 postcard sends in your automated workflows
• Trigger larger-format postcard campaigns from your connected apps

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Manage Webhooks via API

• Trigger follow-up actions in your CRM when order or delivery statuses change
• Route events into Zapier, Make, n8n, or internal services for hands-off workflows
• Keep teams in sync by automatically notifying sales, ops, and support systems
• Reduce manual checking and build reliable, event-driven business processes

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Add CSV Preview When Uploading to Mailing Lists

• Preview the first 5 rows of your CSV file during upload to confirm your data is correct.
• Helps prevent errors and ensures your mailing list is accurate before sending campaigns.

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Improved Canva Integration

• Create new designs in Canva and automatically sync them to thanks.io as Image Templates
• Update and reuse your existing Canva designs anytime with one click

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Added Two-Factor Authentication

• Login now requires a one-time verification code sent to your email, in addition to your password. This code expires after 10 minutes.
• Stronger account security – Protects against unauthorized access, even if your password is compromised

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Added Invalid Address Filter

• You can now filter your mailing list to show only invalid addresses. This makes it easier to quickly identify and correct entries that could cause delivery issues.
• Additionally, if you’re on a paid plan, addresses will be automatically validated during the creation process, helping to ensure that your mailing list is as accurate as possible from the start.

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Added Duplicate Prevention Toggle

• On — Prevents multiple mail pieces from being sent to the same recipient within a 36-hour window.
• Off — Disables duplicate checks. You are responsible for preventing duplicates.

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Added way to preview campaign action

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Added n8n Integration for thanks.io

• Install in n8n: Settings → Community Nodes → Install → n8n-nodes-thanks-io
• npm: https://www.npmjs.com/package/n8n-nodes-thanks-io
• GitHub: https://github.com/thanks-io/n8n-nodes-thanks-io

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Added More Order Details in QR Scan Email Notifications

• Campaign details — If the order is part of a Campaign, you’ll see the Campaign action type (such as Days After Added, Neighbor Blast, or evenFLOW).
• Mailing list details — If the order is associated with a Mailing List, the Mailing List name will be included.

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New Recipient Search Page

• Quickly find recipients without navigating individual mailing lists
• Search across all mailing lists and past orders in one place

• Visit https://dashboard.thanks.io/recipient-search
• Open it from the action menu button on the Mailing Lists page

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New Webhook Management Page

• Create, edit, and delete Webhooks
• Test webhook deliveries
• View number of invocations for each webhook

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New Sub-Account Management Page

• Create, edit, and delete Sub-Accounts
• View usage and billing details for each Sub-Account
• Download a CSV report of Sub-Account usage and billing
• Review monthly usage by selecting a month from the dropdown

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Added Ability to Re-Submit Order

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Added Bulk Actions for Recipients

• Delete - Remove the selected recipients from the mailing list
• Move to Another List - Transfer the selected recipients to a different mailing list within your account
• Send Mailer - Start the process of sending a mailer to the selected recipients

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Added Ability to Select the Neighbor Blast Property to Display in Google Street View

• Target (search center) property — shown by default
• Recipient’s property

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Added Magnacard as a Mailer Type

• Card Builder
• Campaigns
• API
• Zapier

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evenFLOW Daily Limit Campaign Type

• Choose a daily send limit (e.g., 50 mailers/day), and we’ll automatically send that amount from your selected mailing list each day until the list runs out.
• This allows you to pace your outreach and keep engagement steady over time.
• You can also opt to have the campaign loop back to the beginning of the list once it reaches the end, ensuring continuous sending without any manual effort. If this option is turned off, the campaign will pause until new recipients are added.

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Mailer Report Emails

• Recent QR scans with contact details
• Recently delivered mailers with recipient info
• Campaign activity and order counts
• The latest feature updates and improvements

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Default QR Code Scan Landing Page

• If you’re using a Branding Builder background with a “Scan Me” image but haven’t set a custom QR Code URL, this default page will automatically be used.
• This ensures recipients always land on a friendly page, even if a QR Code URL wasn’t configured.

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Optional use

1. Open the Message Template editor.
2. Click Use thanks.io Default under the QR Code settings.

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Append on Scan

• If a recipient scans a mailer and we don’t have their email or phone, we’ll research and add it. Each lookup costs 20¢, and some records may require two lookups for best accuracy.
• To Toggle this feature on/of visit your Mailer Settings.

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Creative library

• We’ve added a library of example creatives to use. Use these ideas however you like-customize them with your branding or use them right out of the box. When you’re finished, upload your designs to your thanks.io Image Templates
• Postcards Inspirations
• Notecards Inspirations

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Context About Scans

• When adding a recipient to the ‘All QR Scans’ list, we’ll now include the Order the mailer was made from and the mailing list the recipient was on if available. This will help you understand the context of the scan and make it easier to follow up with the recipient.

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API/Audit Log

• We’ve added an API/Audit log to the dashboard. We’ll show API calls, Zapier calls, logins, webhooks, and some basic dashboard activity.
• The API calls will show info including the endpoint, method, status code, and timestamp. This will help you track and debug any issues with your API calls.
• The Zapier Calls will allow you to verify Zapier actions are working as expected and troubleshoot any issues with your Zaps.
• The Login section will show you when users have logged in to your account.
• The Webhooks section will show you when webhooks are triggered and the payload that was sent. This will help you verify that your webhooks are working as expected.
• The Dashboard Activity section will show you when users have made changes to your account, such as adding or removing image/message templates and toggling on/off campaigns.
• The API/Audit log can be found Here

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6x11 Postcards

• 6x11 Postcards are now available to use in campaigns or sent through the Card Builder.

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Neighbor Blast Recipients added to one list

• Neighbor Blast recipients will now be added to a single list for easier management and tracking.
• Mailing List name is ‘All Campaign Neighbor Blasts’
• You can use this list in campaign actions to send follow-up mailers to all recipients of Neighbor Blasts.

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Image Template previews on campaigns

• Image Templates can now be previewed directly within the Campaigns section, making it easier to select and customize templates for your mailers.

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QR Code Scans added to Notifications dropdown

• QR Code Scans will now be included in the Notifications dropdown, allowing you to easily see new QR Scans in one location.

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Outside of envelope now uses Blue color font

• The text outside of the envelope will now use a blue color font for better visibility and branding.
• During testing we’ve found blue color font gets more attention and is more likely to be opened by recipients.

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Add White as a font color

• White is now available as a font color option for your mailers.
• This will allow you to use white text on dark backgrounds for better contrast and visibility.

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Add ability to delete subaccounts

• You can now delete subaccounts from your account. This will help you manage your subaccounts more effectively and keep your account organized.
• Subaccounts can be deleted Here - just click the Trash icon next to the subaccount you want to delete.
• Mailing Lists and Orders are moved to the main account.
• Image Templates, Message Templates, and Campaigns are deleted when the subaccount is deleted.

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API defined with OpenAPI Spec

• The API is now defined with OpenAPI Spec, making it easier to understand and integrate with.
• This will provide a clear and consistent structure for the API, including endpoints, request/response formats, and authentication methods.
• You can find the OpenAPI Spec Here.

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MCP Server added

• The documentation MCP server for the thanks.io API is now available.
• You can add the documentation MCP server URL directly to your tools: https://docs.thanks.io/mcp
• More information about the documentation MCP server can be found here

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Non Profit postage rates

• Non Profit postage rates are now available for eligible organizations.
• This will help non profits save on mailing costs and reach their audience more effectively.
• To apply for Non Profit postage rates, please visit Here.

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International 6x9 Postcards

• 6x9 Postcards are now available for international mailings.

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Mail Than Text

• thanks.io is thrilled to now offer a Mail Than Text plan
• For just $999/month, you’ll get $800 in free monthly credits plus a professionally crafted quarterly mailer sent to a targeted list of 2,000 high-value prospects. We’ll automatically trigger a text message to your leads upon delivery, turning your mailer into real-time conversations!

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Send Windowed and Windowless Letters with PDF file only

• You can now send windowed and windowless letters using a PDF file only.
• This is a great option if you have a newletter or other document that you want to send without having to create a custom cover page.
• The PDF Only mailers are available as a new option in the Type dropdown on the Message Templates edittor Here.

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Add QR Code Scan URL to Text Notifications

• When we text you about a new QR Code Scan, we’ll now include a link the QR Code took the recipient to in the text message.

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Add ‘Export Scans to CSV’ button

• Added an ‘Export Scans to CSV’ button to the Mailing List Page.
• This will allow you to easily export all the QR Code Scans for a mailing list to a CSV file for further analysis or follow-up.

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Added OAuth Clients

• Added support for OAuth clients to enhance authentication and authorization for API access.
• This will allow you to securely connect your applications with thanks.io using OAuth 2.0.
• More information on setting up OAuth clients can be found Here.
• New OAuth clients can be created in the dashboard under API Settings.

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Webhook for QR Code Scans

• Added support for webhooks to notify your application when a QR code is scanned.
• This will allow you to take real-time actions based on QR code scans, such as updating user records or triggering workflows.
• More information on setting up webhooks can be found Here.

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Analytics Page

• Added a new Analytics page to the dashboard to provide insights into your campaigns and mailers.
• This page includes metrics on QR code scans for Image Templates, Message Templates, and Mailing Lists.
• The scan percentage rates help you optimize your marketing efforts by showing you which templates and lists are performing best.
• The Analytics page can be found Here.

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Text Notifications for Landing Pages

• Added support for text notifications when a recipient submits info on Mailing List Landing Page.
• This option can be toggled On/Off in the Mailing List settings under ‘Address Collection Landing Page’ setting ‘Text on Submissions’

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Add Branding Info as Message Template Replacement Variables

• Added support for using branding information as replacement variables in Message Templates. This allows you to easily include your company name, phone, and other branding elements in your mailers without having to hardcode them into each template.
• The following replacement variables are now available for use in Message Templates:
  • %YOUR_FULL_NAME% - Your Full Name
  • %YOUR_FIRST_NAME% - Your First Name
  • %YOUR_PHONE% - Your Phone
  • %YOUR_COMPANY% - Your Company
  • %YOUR_EMAIL% - Your Email Address

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Add Neighbor Blast Campaign Sending Style

• Added ‘Neighbor Blast’ as a new campaign sending style.
• This allows you to send mailers to a close radius around a specific address, making it ideal for local marketing campaigns.
• You can choose the neighbor types and number of neights to target.
• You can also change how long after the search address is added to the list that the mailer will be sent.
• More Info can be found Here

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Add Text Notifications On QR Scans

• Added support for text notifications when a QR code is scanned.
• This option can be toggled On/Off in the Account Settings Setting ‘Send Notify Text on QR Scan’

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HubSpot Integration

• Added support for HubSpot integration to streamline your marketing efforts.
• This integration allows you to send a Mailer right from your Contacts profile page.
• More information on setting up the HubSpot integration can be found Here.

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Added Enterprise Plan

• Introduced a new Enterprise Plan for users with high volume sends and dedicated support needs.
• The Enterprise Plan includes the most competitive pricing available.
• For more information on the Enterprise Plan, please visit our Pricing Page.

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Lookup Physical Address via Email

• Added support for looking up physical addresses using email addresses.
• This feature allows you to find the mailing address of a contact by their email, making it easier to send targeted mailers.
• More information on using the address lookup feature can be found Here.

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Send via Standard Mail

• Added support for sending mailers via standard mail.
• Send for a cheaper rate at longer delivery times. Receive 5 cents off all Postcard items & 21 cents off all Letters, Notecards, & Giftcards items. Mail item delivery times will be an extra 5+ days, will not have tracking status, and will not be returned to sender on incorrect delivery.
• To turn On/Off this feature, visit your Mailer Settings and toggle the ‘Standard Mail Mode’ option.

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AI Fonts

• Added support for AI-generated fonts for your mailers.
• These fonts totally randomize character placement and spacing to create a unique look for each mailer. This can help increase engagement and make your mailers stand out in the mailbox.
• Realism mode will automatically add crossouts and other imperfections to make the font look more like it was handwritten by a human.
• To use AI fonts, simply select the ‘AI Font’ option when creating or editing a Message Template. You can also toggle the ‘Realism Mode’ option to add imperfections to the font

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Global Scan List

• Added a global scan list to the dashboard to provide a comprehensive view of all QR code scans across your account.
• This list can be used in Campaign Actions to send follow-up mailers to all recipients who have scanned any of your mailers, regardless of the mailing list they were on.